Delivery Terms
Made with care. Delivered across Europe. Here's everything you need to know.
Free Shipping on Orders €50+
Enjoy FREE standard shipping when your order total reaches €50 or more. For smaller orders, shipping costs are calculated and displayed at checkout.
01 / Where We Deliver
DeskCave™ delivers to supported European countries, including Lithuania, Latvia, Estonia, Scandinavia and other European destinations available at checkout.
We currently do not offer delivery outside our supported European shipping area. Express shipping is not available.
02 / Estimated Delivery Times
| Region | Estimated Transit |
|---|---|
|
Baltics LT, LV, EE |
2–5 business days |
|
Scandinavia DK, SE, NO, FI |
4–7 business days |
| Rest of Europe | 5–8 business days |
These are estimated carrier transit times after dispatch. Saturdays, Sundays and applicable public holidays are excluded. Delivery dates are estimates, not guarantees.
03 / Production & Preparation
Every DeskCave™ Mousepad and Wall Portrait is prepared with attention to detail before shipping.
Printing and production normally take 1 business day.
Cooling or drying, finishing and quality inspection normally take 1 business day.
Standard preparation takes approximately 2 business days before dispatch and is additional to the estimated carrier transit times above. Product-specific exceptions will be communicated where applicable.
04 / Shipping Costs & Tracking
Standard shipping is available to eligible European destinations. Orders of €50 or more qualify for free standard shipping.
Shipping costs for orders below €50 are shown at checkout before payment.
Once your order is dispatched, you will receive a shipping confirmation and tracking information where tracking is available.
05 / Customs & Import Charges
Deliveries to supported European countries outside the European Union may be subject to import VAT, customs duties or carrier handling fees.
Applicable charges are handled according to the destination, shipping arrangements and information provided at checkout. Please contact us if you need clarification before ordering.
06 / Incorrect Delivery Address
Please check your delivery information carefully before submitting an order. If you discover an error, contact us as quickly as possible.
We cannot guarantee address changes after dispatch. Additional delivery charges caused by an incorrect customer-provided address may apply where legally permitted.
07 / Lost, Damaged or Delayed Orders
If your parcel arrives damaged, is significantly delayed or appears lost, contact our support team with your order number.
We will investigate the issue with the carrier and arrange an appropriate resolution in accordance with applicable consumer protection laws.
08 / Need Assistance?
Email us at info@deskcave.com . Please include your order number when contacting us about an order.
